Politique d'annulation de commande

1. Order Cancellation Conditions

Orders can be canceled within 48 hours of validation, provided they have not yet been shipped. In this case, you can directly contact our customer service to proceed with the cancellation. If the order has already been shipped or if more than 48 hours have passed since its confirmation, cancellation is no longer possible.

2. Cancellation Procedure

To request a cancellation, please contact our customer service by email or phone, providing your order number, proof of payment, and, if necessary, other information to identify the transaction.
Our team will process your request upon receipt. If the cancellation is accepted, we will inform you of the outcome and process the refund within the specified timeframes.

3. Refund Procedure

If the cancellation is approved and the order has not yet been shipped, we will process the refund within 1 to 3 business days. The refund will be issued via the same payment method used for the original purchase. If the order has already been shipped, cancellation is no longer possible, and you may request a return after delivery in accordance with our Refund Policy.

4. Contact

For any questions regarding order cancellation, you can contact our customer service through the following channels:

Store Name: Ebeniste-HJ

Address: 170 Impasse du moulin, 74230 Serraval, France

Customer Service Number: +33 6 31 86 53 71

Email: info@ebeniste-hj.com

Opening Hours: Monday to Saturday, 9:00 AM–6:00 PM (CET)